JF
Johan F

1 reviews | Active since Mar 2012

21 Jul 2015, 12:15

FNB's practice to increase interest rates

Credit card: My straight facility interest rate increased by 5% from 17.65% to 22.65%, from one month to the next (March to April), with no pre-alert, no default on my part. I queried the change and the rate was corrected and the additional financial charges were reversed. I never received any explanation as to how and why. <br> Cheque card Overdraft facility: Up until June I received a \rebate"on the financial charges and interest on my OD"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2015, 13:12
Official
Hello jgfourie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 725362.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)