FNB's pathetic service

I paid extra funds into my bond account as part of my savings. I required the funds as a matter of urgency 16 days ago. I am being treated as if I am applying for credit or a loan when in fact, I simply want my personal funds I have paid and saved into the account. I have been given every runaround and excuse under the book and still have not received an answer from them. I am disgusted by FNB. Stupidly I was considering changing my business to them after 32 years of banking with Standard Bank. I will not ever do that EVER EVER! I am ENRAGED and INFURIATED by the level of incompetence that I have expereinced.