FNB's online banking fails miserably

I wish to make a complaint against FNB especially their Online banking service. On Friday I accidentally blocked my Online banking profile by entering my password incorrectly 3 times with the result of my profie being blocked. I attemped to reset my password however, FNB's online system would not work even though I tried with different FNB cards. Today (Sunday) I went to FNB Cresta in an effort to get my issue resolved but FNB'S Online banking system was down nationwide. I am totally disillusioned with FNB's Online banking service as I am a long standing customer and compared to when I first joined FNB in the beginning. I feel that their level of service has detoriated.