FNB *****s my money

Now i understand why there’s an Ombudsman for the Banking Sector

I received a message from FNB on 12 March stating that if i settle my Covid Loan, i qualify for a 30% discount

So i do just that. When i checked the balance, it was still in a Debit. So yesterday, they debit my account with the monthly installment

I’ve mailed them no less than four times..I even tried the chat on the app, even worse

Nobody at that bank seems to know what they’re doing..The service levels in this country has gone to the digs and FNB is leading the pack