FNB's Lack of Care!

For the past 15 years or more, i have been banking with FNB.<br> <br> On 12 September 2015 I logged a ***** report with FNB Card Division who indicated that a consultant would call me regarding the investigation and progress once i supply documents. I subsequently supp**** all the relevant docs on Monday 14 September 2015 but to date not one single consultant has called me. i have spent hours trying to reach the ***** department for a week!! After finally reaching them and demanding assistance ,a consultant named Juila Merafe sent me an email confirming that one ********** transaction was reversed. I rep**** to her requesting that she call me as there were other transactions that needed to reversed and to date i have had no response or acknowledgment of my request. I had to spend one hour on the phone again today calling and begging to have the transactions reversed. in addition, nobody has confirmed what the next steps are in the process to have my new card collected or activated? I also have not received any feedback from the investigation as to how the funds were accessed from my account.This is pathetic service and lack of due care from the FNB ***** Division!!!!