1 reviews | Active since Aug 2016
FNB's Inconvenience adverti*****t is- FALSE
<p>After I heard FNB's Adverti*****t, where you can Inconveniently Apply for a FNB Premier Cheque Acount over the phone and get your card delivered at your dourstep.</p> <p> </p> <p>After opening my acount over the phone , my card gets delivered on the 16/08/2016. The courrier company then requested my ID copy and proof of residence. As descussed when I opened the acount over the phone, I would need to submit these so that they will in return submit it to FNB. So did that opened my card followed the instructions recieved with the card. Need to go online register and the card will be activated. To my surprise folowing the instruction on the website it came down a pop up with a problem "Not a valid card Number"</p> <p> </p> <p>So I left it for a few days thinking the courier still needs to submit my documents...</p> <p>On the weekend of the 20/08/2016 i recieved a sms from FNB claiming that I needed to transfer money into my cheque account. Strange since I don't have any information on my account.</p> <p> </p> <p>So today I called the FNB Premier Banking service and after the banker tried to assist me, still same problem , the card number is not valid nor linked to my account. After explaining to the Banker the process I followed from the day my card was delivered he explained to me that the courier company should have given me all my banking details that will provide m with an account number, I still have no idea what my account number is, and that the courrier should have explained to me that I need to transfer at least R50-R100 into my accoount. In the end he was unable to assist me due to the card that doesn't work.</p> <p> </p> <p>So the Banker tells me the only option is to go to the nearest branch and resubmit my Proof of Residence and ID copy.</p> <p> </p> <p>For Avertising an Inconvenience Switch to FNB , Is FALSE!!!! This a very Unconvenient experience and I am really rather considering to cancel everything and close my so called Account. Still don't have an account number. </p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 999189
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 999189
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
