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mvuyisimzukwa M

1 reviews | Active since Aug 2017

07 Aug 2017, 21:46

FNB's "how can we help you" slogan is NOT working

<p>I am a customer of Fnb since 2009. My business account, personal and 2 homeloans are with Fnb. But on Friday the 4th of August, I wrote an email to my personal banker requesting a commercial property specialist to come to my business and this is what he asked his colleague to write back to me:</p> <p>"He requested that I check the following with you prior to us coming through. You would need to have 30% available for the deposit which equates to R540 000, bearing in mind that there would still be transfer costs that need to be paid over and above this which would be approximately R100 000".</p> <p> </p> <p>Please bear in mind that these people have not heared my story and how I want to continue with my established business. I'm very disappointed with Fnb. My loyalty is now at stake.</p> <p>"how can we avoid helping you" should be the new slogan.</p> <p> </p> <p>Mvuyisi Mzukwa</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2017, 09:18
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***