FNB's dubious allocation of Ebucks points

I have recently been through quite a process to get the correct amount of ebucks I should be getting from FNB. Apparently when you meet certain criteria to get points to move up levels, FNB just doesn't allocate you those points. This has happened to me several times, particularly with regard to utilising the revolving loan.<br> <br> I use the Revolving Loan and meet FNB's criteria to earn points to move up the rewards levels, but FNB simply doesn't allocate the points for it. I complain about it, some one does damage control and allocates me some additional points to try and shut me up, but never gives me a reason why they weren't allocated in the first place.<br> <br> Are these points not allocated by an automated system? Therefore a lot of other people have been getting cheated on the amount of ebucks they should be earning. This matter should be investigated.<br> <br> Again in September I am not allocated the correct points. I have not been allocated points for using my revolving loan, and I may have been issued incorrect pts for using my credit card depending on what date the monthly cycle begins?<br> <br> I'm beyond frustrated, in my mind this basically amounts to *****.<br> <br> Nicholas Bell