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mamacosj M

1 reviews | Active since Dec 2016

02 Dec 2016, 12:28

FNB's courier service, worse than SAPO. Not even an exaggeration.

<p>Ordering from FNB, I'm put in contact with the supposed couriers, who are Digital Planet, only for them to tell me they actually use Fast N Furious for couiers here in Cape Town. So to actually get in contact with the real couriers I have to go through Digital Planet, who EMAIL the courier for delivery times and then supposedly phone me back, yeah that never happens.</p> <p><br />Took me over 2 weeks to actually get my parcel, 2 weeks AFTER the expected delivery date. I instructed Digital Planet numerous times to tell the courier to contact me when at the gate of my complex as they bells do not work. So instead the couier sits outside the gate for 5 minutes, magically expects me to know they are outisde without letting me know they are, then drives off and I get a notification that my parcel was "undelivered".</p> <p> </p> <p> </p> <p>Incomptent is the nicest word to discribe them. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 15:55
Official

Good day Mr. jay-mamacos

Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***