FNB ****s clients from refunds.

I have had money withdrawn from my credit card in June 2024, when the card was closed. ***** department declines to refund, their CARE department doesn't care or phone you back, after I phoned them numerous times, credit card department refers you to *****, ***** says it's a complaints query, eventually you are 3 hours on secure chat, but they transfer you to another department and you say no please don't but it's already been done and you start your story again. Two weeks before the June episode, the same people tried to withdraw again, but we got the card blocked in time, so I wonder who has the mandate to let the second transaction go through. Then when you write an email an automated email comes back that one of our experienced advisors will contact you shortly. Haha, you going to wait. You or we are supposed to be number one, but you are not. Extremely disappointed with this outcome and hope someone reads this and has the goons to phone and respond to this review so everyone can see.