FNB’s callous indifference!

<p>Woke up early to release EFT’s for the wages we prepared the night before, but no luck!</p> <p>Called in at the branch when they finally opened, only to be told that our account had been frozen due to FICA. When asked that surely a polite notice would have been all that was required, they said they had sent e-mails and SMS’s. Turned out that no e-mails were sent, and the SMS’s were sent to some obscure, non-existent number notwithstanding that all activity on the account was sent daily to our cell phone.</p> <p>So we were left unable to pay our staff, and worse still, FNB continued to accept deposits into the “frozen” account, not allowing re-calls thereof, and thereafter allowed their bank charges to be processed against the “frozen” account!</p> <p>We were told “that is how the system works”. By their own admittance, not one minute’s notice was given. Their callous attitude of indifference and apathy is diametrically opposite to their pay off line of “How can we help you?”</p> <p>Maybe it’s time to move to Capitec?</p>