FNB *****s

Approximately 2 weeks ago after getting the Letter of Authority I went and reported my dad deceased and spent 3 hours doing all the paperwork as well as creating a Est Late account in his name for the estate so that any monies from his FNB accounts could be transferred into it. Of course the account was also created for other estate affairs. I received a message a few days later that FNB needed to verify the Late Est. Today I received FNB message to say that verification came back that that I am still alive. (I DID NOT RESLISE THAT THE EST LATE VERIFICATION WAS FOR THE PERSON REPORTING THE DEATH, DO YOU HAVE *****S WORKING IN YOUR DEPT HANDLING SUCH CASES?)