SK
Siyabonga K

1 reviews | Active since Feb 2017

24 Feb 2017, 10:01

FNB'S BREACH OF ARRANGEMENT

<p>I would like to lodge a complaint on the manner that FNB Collections is handling my case of a Over-Line Credit card.</p> <p>I made an arrangement with the collections department to pay-off my over-line debit over a period of 3 months (Feb,Mar & April) @ R5666.00 in January 2017.</p> <p>Today the remaining balance of R15 000.00 was deducted without my concern of which this is breach of arrangement made with them.</p> <p>Now how am i suppose to handle my household commitments as today its pay-day and my other debit orders which are running tonight, when FNB decided to be selfish and breach the arrangement made and agreed upon.</p> <p> </p> <p>This is so selfish coming from a bank like them, i am so dissaponted......</p> <p><br />Regards</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 10:56
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)