FNB Rustenburg Branch CBD a joke

FNB's ERP system has been down since the open of business. I went into the FNB Rustenburg CBD Branch hoping to get the service i wasnt able to get online. We were waiting in a que for almost 30min before an employee by the name of Temba came to sanitize us individually and to ask us what service we were at the bank/branch for. My self and the others were told to form yet another que, after waiting in the sun for 10-15 more minutes in addition to the previous 30min, when i was about to enter the branch door only then was i told that they will not be able to help me with what i came in for/to do. I was annoyed and furious, for i had explained this much ealier and was given false hope. So i asked to speak to the Relationship Manager (Doreen she is called) who seemed at first to have sacarstic, yet at face-value seemed to understand my frustration of Temba not being customer centric. However i still got an impression she was bias towards him. Nonetheless she apologised on his behalf and offered to help. So because the system was down as indicated ealier i was told to produce my bank card so she can personally help me. I was flabbergasted and confused as to why she would request my card and not my identification. Anyhow, it happened that i had forgotten my card. So after driving back home and back to the same branch because i was promised a service i needed urgently, i went to fetch my card regardless. Upon getting back she was not to be found, apparently on lunch. So the same Temba guy was at the door like before and resorted to all sorts of dirty tricks to get even with me instead of giving me a service. All-in-all, the branch is a joke and i want to believe the manager is being taken for granted by her subbordinates or they are all dont understand we deserve a better service.