FNB RUNNING AROUND IN CIRCLES INSTEAD OF CANCELLING MY CREDIT CARD ACCOUNT

On Saturday, 5 November, i paid all the money that I owe on my FNB credit card. The following Monday on the 7th, I called their credit card department to close my credit card account as per their cancellation procedure. The consultant then told me that it will take between 24 to 48 hours for that to be done, and i will be sent written confirmation my credit card account had been closed.

However, a week later i called the FNB credit card cancellation department to check what is going on as i had not received any communication on the progress of my request. Only to find out nothing has been done.

I have spent all day today (Monday 14 November) talking to their useless people who keep apologising but no action and also being told someone will magically contact me in 24 to 48 hours.