AJ
Andre J

1 reviews | Active since Jan 2020

07 Jun 2021, 14:00

FNB RULE

I have been banking with the Stella branch now for more than a year and dont have any problems. Now a new young gentleman has been in the branch and he is arrogant as hell. I was the only person in the bank this morning walking in with a mask to the teller. The teller stands behind a 3inch thick glass window and I took my mask off so that I could talk to the teller. Then this little man comes up to me to tell me to put on my mask, my question is why if there is nobody in the bank and the teller is behind glass who must I or who must infect me. I was busy banking R 200 000 and he just stopped the transaction. We never have any problems with any of the staff or other people ever before, and yes if there are any other people in the bank we do wear out masks at all time, but really, is this how clients are treated. I will cancel and get all the other farmers and business in the area to cancel their accounts also. I do get the idea that it does not bother FNB if they lose a white client or business.

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Replies (1)
AJ
Andre J's update08 Jun 2021, 09:43
Reviewer Update
I have logged a complaint about the service of the FNB Branch in Stella yesterday just to get a sms that I must phone a gentleman by the name of Rexin at the no ***. Now please try and phone that number and see if you can get hold of him. This is just again the proof of the absolutely poor service that FNB supplies to the public outside. The client just can not speak to somebody at any branch via a telephone if there is problem, the bank does not even take the initiative to phone the client bank if there is a problem, no the bank sends a sms with a number you can not reach anybody on. Poor poor poor no service FNB.