nC
natalie C

1 reviews | Active since May 2018

17 Jan 2019, 07:39

FNB ruins lives

Fnb has continued to report false information to credit bureaus, thus ruining my credit score and payment profile. I’ve called in many times, even have chats saved with the premier bankers. To date nobody respsonds or cares. Even Fnb refuses me any form of credit facility, that’s the extent to which they have ruined my credit history. I have spoken to credit bureaus. The scores I have dropped within one month will take me at minimum 8 months to accumulate again. Even if correct information is sent by fnb to credit bureaus, seems the damage is done and irreversible. Fnb reports that I still owe on loans that I have long settled, even their internal systems aren’t updated. In this era of technology, it is truly unacceptable. Nobody takes the blame or handles the complaint/query, they pass the blame to the next department.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2019, 09:51
Official
 Good day Natalie, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, 
 
Hello Peter Complaints Team 

*** (option one)