FNB Ruined My International Trip – Authorised Card Declined Daily!

I’m absolutely disappointed in FNB. My recent trip to Asia was completely ruined because of their unreliable service. Despite having an authorised card and sufficient funds available, my transactions were declined every single day.

I was the only South African on the trip, travelling with friends from New Zealand, Australia, the UK and the US, and my FNB card was the only one that had issues. It was not just embarrassing for me, it was embarrassing for the entire country on a global stage.

I had informed FNB of my travel plans in advance, but they clearly did nothing to ensure I’d have access to my money. Their international support was slow, unhelpful, and ineffective. I had to rely on friends for basics, transport, food, even entry fees to places we had planned to visit.

There was a time that my card declined at a pharmacy, when I fell severely ill - I couldn't even afford basic medication. Pathetic!

FNB completely failed me on a bucket list trip. Never again.