FNB rude telephone ettiquette.

Dear FNB Here I am waiting on the phone to you listening to your elevator music again after being rudely batted off by a call center agent for the second time. This time, judging by the message, I am being put back through to where I started. Each time I do not receive the courtesy of being told that I need to be put through to another department. All I get is a "Please hold" and then I am left hanging on and having to explain from scratch to a new person why I am calling. It is extremely rude and vexing! How is that at all acceptable?! As the very least one should be told "Sorry, I need to put you through to another department for that query." I have now, while typing this complaint spoken to 3 people and have had the last one repeatedly interrupt me and then hang up on me. Perhaps he couldn't handle my complaining about how I was being treated. I complained to him because I didn't want him to do the same to me. My wife and I have both had this problem with the FNB call center before. I think it needs to be mentioned. Batting a client from pillar to post like they're dumb lost parcel is not acceptable!