FNB rude service

I had the worse experience with FNB Brackenfell. Went in on the Monday to reverse a debit order, the lady helped me with this Covid 19 thing on the app. But if no one gets back to me in 5 hours, I have to come back she said. Went back again after 2 the afternoon, this time getting an email address to email my query jst to find out when I sent the email tht they gave me a wrong email address.. WOW!!! I called the call Centre, no help there, I went on tht message chat on the app, they just gave me the same customer no to call!!!went back the Tuesday, the consultant sent another email herself copying me in...needless to say that was 2 weeks ago and still no response. I went back again today, hoping for no run around this time, sadly dissappointed again. The consultant was so impatient and unhelpful it was actually appalling. I get the whole Covid 19 thing, but they should have proper procedures and policies in place by nw. Their consultants should know how to deal and help us by now. They should not be rubbing us off to another consultant time after time after time. I am so disgusted with the rude service I got that I'm rather gonna close my account and move my investments elsewhere. No one needs rude uncooperating service at this time in our lives. They should really train their staff on how to effectively deal with customers. Stop being rude, impatient and just damn lazy