LP
Lloyd P
1 reviews | Active since Dec 2017
30 May 2019, 10:41
FNB - ******* BANKING SERVICES
It has been over a month and I still have not received my credit card from FNB. The lack of service and communication is astounding. I have phoned and my case has been escalated three times and yet no one has contacted me. This is one bank that has no care for customer service whatsoever. Internal systems are clearly not in place here. I warn anyone to stay away from this bank, unless you have at least 6 months to do a switch. As a customer I feel like nothing is being done from FNB's side to remedy this issue. I am the one phoning daily, and carrying the inconvenience.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
30 May 2019, 13:07Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 May 2019, 13:07
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
LP
Lloyd P's updateReviewer Update
30 May 2019, 13:45Just got a call from credit card department. I cannot believe that they are attempting to restart the entire application process. What the hell happened to my previous ones? Looks like I will be going back to my old bank, not doing another application, no chance in hell!!! The most useless bunch of idiots I've ever encountered. FNB thanks for wasting my time.
LP
Lloyd P's update30 May 2019, 13:45
Reviewer Update
Just got a call from credit card department. I cannot believe that they are attempting to restart the entire application process. What the hell happened to my previous ones? Looks like I will be going back to my old bank, not doing another application, no chance in hell!!! The most useless bunch of idiots I've ever encountered. FNB thanks for wasting my time.
LP
Lloyd P's updateReviewer Update
03 Jun 2019, 21:16No response of any kind from this bank. No intent to resolve the issue. Just continued ignorance of the matter.
LP
Lloyd P's update03 Jun 2019, 21:16
Reviewer Update
No response of any kind from this bank. No intent to resolve the issue. Just continued ignorance of the matter.