FNB ******* bank

The worst bank ever, premium banking useless benefits, I made a eft payment from my FNB acc to an existing Capitec recepeint, for a 1000 rand the money went off my FNB acc.but not into the capitec account.i call FNB 14days after my payment date to lodge a complaint I was told I would have feed back 7 days after.on the 9th day I called to follow up, consultant wasn’t to sure as to what’s happening with my case they said they sending an email to The ***** department as I would contacted for feedback 7 More days passed still no feed back money still missing yesterday I went into the Wonderpark branch, I was made to Call their ***** department whom referred to another department that still had no clear how to resolve my query 45 min later one off the staff called the returns department saying that’s the right department to call they promised a solution and a phone call by 8 am to Today still now no feedback money still missing 32 days after I made the payment