1 reviews | Active since May 2018
FNB RTB SQUARE
I went to do a dep into my account thursday evening ... the ATM swolled my money.. i went to the bank 1st thing friday morning... they gave me some forms to fill in.they didnt give me no ref num no proof nothing!!.... after leaving the bank the manager calls me to assure me the money will be in my account latest Monday.... i went back to the bank monday afternoon.. he told me it will definatly be in my accouny before the end of the day!!! Well its tuesday and so far there's nothing in my account !!!! They were very quick to take it.. but very long to give it bac**** When i call the call centre they cannot put me thru i have to go to the ban**** As if petrol falls from the sky into my tank !!!!
Good day Tasneem Dudhia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tasneem Dudhia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)