LA
Lukas A
1 reviews | Active since Apr 2013
08 Dec 2018, 10:15
FNB round 2
Followed up by you guys, promises made and never delivered.
Promises for a new card by Friday, not upheld. Promises of my account me being rectified not upheld. Promises of further information into the nature of your ‘error’ not upheld. Promises of providing my CREDIT records of the previous card not upheld.
By FICA you have to keep those records for 5 years.
So do not bother sending me a new credit card, or fixing the R1 limit of my ‘new’ account either, I will be taking my business elsewhere.
‘Private clients’? No benefit, only extra monthly fee to enrich your institution and pretend your offering a worthwhile service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Dec 2018, 10:31Good day Lukas,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Clients and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Clients and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
FNB (First National Bank)'s reply08 Dec 2018, 10:31
Official
Good day Lukas,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Clients and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Clients and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologize for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)