FNB Rough Departments at work.

I received an email a few days ago from a department called Trigger Events. They requested KYC Fica documentation. I sent in all the documents yesterday and Trigger Events told me all is in order and my banking profile has been restored. I was still unable to use my fnb banking app or profile so I contacted FNB again and received an email from the KYC department telling me FNB has decided to terminated their relationship with me. Really no hard feelings because I was leaving this **** bank anyway, but why contact me in the first place, and Secondly why did Trigger Events tell me all is in order with my Fica documentation? These departments don't communicate with one another which is why FNB is suffering from a major exodus of customers. Unprofessional, zero work ethics or communication skills.