FNB Rosebank always goes the extra mile

Today I went into FNB Rosebank with a random query and wasn't sure if I should take a ticket or not. A staff member asked for a brief overview which I gave. She immediately directed me to Lisa (surname can be provided if required by FNB) who went over and above to assist. It turned out that she was not the correct person to help but that did not deter her. Instead of sending me from pillar to post as I have experienced at other branches before, Lisa assisted me herself and when unsure of an answer she went to find out the information for me. I have always left FNB Rosebank a happy customer, no matter my query and would like to commend the manager and staff for their consistent excellent service!