1 reviews | Active since Feb 2017
FNB ROBS THEIR CLIENTS
Being double debited with this Pending account !!!!!!!! i HAVE QUERIED THIS BEFORE AND FOR SOME TIME IT HAD STOPPED BUT LOOKS LIKE IT STARTED AGAIN !!! I MAKE A PAYMENT BY SWIPING AND SEE MY ACCOUNT BALANCE CHANGE AND THEN IT GOES INTO SOME PENDING ACCOUNT AND GETS DEBITED AGAIN!!!! I CANT STAND THIS AS IT IS FRUSTRATING AND WHEN YOU GO INTO A BANK THEY SAY THEY ONLY SEE ONE TRANSACTION AS IF YOU'RE STUPID . THE FIRST TRANSACTION DOES NOT SHOW IN STATEMENTS OR NOTIFICATIONS . EVER SINCE THIS HAPPENED BEFORE I HAVE BEEN PAYING VERY CLOSE ATTENTION AND MANAGES TO SEE HOW FNB ARE ******** THEIR CLIENTS . THEY DO NOT SEND OUT AN IMMEDIATE NOTIFICATION BUT STILL DEBIT THE ACCOUNT AND LATER WHEN IT GOES OFF THE PENDING ACCOUNT THEY DEBIT YOU AGAIN ASS YOUR BALANCE CHANGES ONCE AGAIN!!!!!!! I HAVE BEEN ALSO TAKING SCREENSHOTS FROM MY APP WITH PROOF !!!! IF YOU GO TO YOUR DETAILED BALANCE ON THE ONLINE BANKING YOU WILL SEE EXACTLY HOW MUCH IS STILL GOING TO BE DEDUCTED AFTER THIS HAS ALREADY BEEN DEDUCTED WHEN MAKING THE PURCHASE . I CANNOT WAIT TO CLOSE THIS ********** ACCOUNT
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
