FNB ROBS ME OF PENSION FUND ASSETS AND REFUSES TO REFUND FEES NOT EARNED

Here I am once again desperately trying to get FNB to treat us as customers fairly, but they refuse to do so unless, it appears, that they are forced to change their minds via hellopeter and DO THE RIGHT THING.

1. The service in non existent 2. Nothing works or VERY VERY SELDOM 3. They ****** me of fees where NO SERVICE OR ADVICE was provided yet tried to justify this, by sending me a copy of my engagement letter etc. which I signed with my FNB Adviser almost a decade ago. He resigned from FNB in December 2021. I was notified of this by him and he suggested I consult with the new FNB recruit. I declined, due to the fact that my relationship was with him and not a faceless bank, and definitely NOT FNB. I then did some research and employed a financial adviser and purchased a living annuity with Sanlam. At no time did anyone do a tax simulation and I was advised that I should take the R500K TAX FREE ALLOWANCE, WHICH WE LATER LEARNED WAS NOT AVAILABLE TO ME. FNB APP**** FOR TAX, WERE ISSUED WITH A TAX DIRECTIVE AND DEDUCTED R180K IN TAX.

I Literally had to beg them to cancel this administrative process over a period of 2 months. This they REFUSED TO DO AND SAID THEY WERE NOT ALLOWED TO DO. HOW LAZY AND SICK IS THIS

LOTS OF FINGER POINTING BY PROFESSIONALS AND CORPORATE BUSINESS TWO FORMAL COMPLAINTS SUBMITTED. I CONTACTED SARS AND THEY ADVISED THAT THEY CAN, MUST, AND WILL REVERSE THE TX DIRECTIV. THEY EVENTUALLY DID WHEN SUPP**** WITH THE SARS REFERENCE NUMBER AND MY ONGOING BEGGING AND HELLOPETER STRENGTH TO US AS CONSUMERS. I SUBMITTED A COMPLAINT ON HELLOPETER AND FNB EVENTUALLY DID WHAT THEY WERE BEGGED TO DO BY ME FOR 2 LONG AGONISING MONTHS AND THE BALANCE OF R180K WAS TRANSFERRED TO MY ANNUITY WITH SANLAM.

I HAVE JUST BEEN RELEASED AFTER SPENDING A MONTH IN HOSPITAL AND THEY STILL REFUSE AFTER ALL THIS TIME TO REFUND THE ADVISORY AND OTHER FEES, WHICH THEY SIMPLY DEDUCTED FROM MY ASSETS INVESTED WITH THEM AND BELIEVE THEY ARE ENTITLED TOO. YES THAT IS WHAT THEY BELIEVE THEY CAN AND WILL DEDUCT, BUT NO SERVICE OR ADVICE WAS SUPP**** BY FNB OR ANY OF THEIR REPRESENTATIVES SINCE THEIR EMPLOYEE RESIGNED AND LEFT THEIR EMPLOY IN DECEMBER 2021. THE INSTRUCTION I PROVIDED TO HIM AND HIS FNB SUPPORT A FEW MONTHS PRIOR TO THIS WAS NEVER PROCESSED.

RE: Instruction confirmation - Mrs C M Wilson, Investor ID 51812 - [External Email] It’s no longer available to me on any of these sights and I am still a client and have all my accounts with them. As soon as I am physically able I will be there to close ALL my accounts, so that I never ever need to deal with this disgusting bank again.

SHAME ON YOU FNB YOU ARE A DISGRACE TO ANY SOTH AFRICAN CORPORATE COMPANY AND ARE NOT ABLE TO TAKE THE INTERESTS OF YOUR CUSTOMERS INTO ACCOUNT AND DARE TO JUSTIFY ROBBING ME OF THE LITTLE INVESTMENTS AND SAVINGS I ENTRUSTED YOU WITH.

DO THE RIGHT THING AND SHOW ME YOU ARE NOT THIS DISGUSTING

Do the right thing and refund MY money NOT YOURS TO TAKE

Monday 13th June 2022

Good Day Mrs. Wilson, I am glad to hear that you are out of hospital and hope that feeling better. I am sorry to hear that your experience with FNB yesterday has not been satisfactory. As per our records we have provided you with all outstanding information concerning your previous complaint with us. Our advisory team has also provide you with a formal response on the 26th of April 2022, please refer to the attached letter. Kindly provide us with more detail regarding the outstanding complaints you are referring to; as well as the most recent concerns you may have so that we may assist and address it accordingly. Regards image001.png Abigail Gounder *** Complaints Resolution Manager Invest Pillar, Wealth & Investments image002.png+***9 First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App. In order to protect myself from the disgraceful bullying that corporates adopt, when they are publicly shown up and then could threaten us with legal action. I will not publish their ridiculous reply. Should I be informed that it is perfectly legal to do so, I will provide in a further comment, with the attachments. I did tell them that if they DO NOT RECTIFY THE SITUATION AND WERE IN FACT STANDING BY THEIR RESPONSE TO ME, INDICATING THAT THEY CAN AND HAVE DEDUCTED THESE FEES, THEN I WILL PUBLISH THEIR RESPONSE. THEY DID NOT RESPOND. SO DO I ASSUME THAT IT IS PERFECTLY LEGAL TO PUBLISH THEIR RESPONSE. PERHAPS THEIR TEAMS OF LAWYERS CAN RESPOND AND / OR PUBLISH THEIR SPECTACULAR JUSTIFICATION OF ROBBING ME OF MY VERY HARD EARNED AND TAXED SAVINGS FOR RETIREMENT. LET THE PUBLIC BE WARNED. DON’T TRUST ANYBODY. OTHERWISE YOU COULD AND WILL BE ****** AND THEN BE TOLD THAT YOU SIGNED AND THEY CAN AND WILL DEDUCT THEIR FEES, EVEN IF SOMEONE HAS RESIGNED AND YOU DIDN’T APPOINT ANYONE ELSE FROM THEIR ORGANISATION. AT WHAT POINT DO THEY GET FIRED ? At what point does this “CONTRACT”, expire?

Let the public decide. Let the legal fraternity inform me, someone independent from FNB…….shame maybe the business is doing so badly they need to rob me of some money (“Their entitled fees”) so they can make even bigger profits at my expense!!!!!!!!

Shame on you FNB…….PULIC BE WARNED!!!!!!