FNB Robing people blindly

I had a normal cheque account with FNB. The branch my account is at had me change it to an Encore Senior Account. This was done to save on service charges however these lower charges were never implemented. As time went by I began to notice that the service charges were always the same as before. Since we are pensioners and live 35 kilometers from the nearest mall I tried to get this sorted out but due to endless queues each time, I was unsuccessful. I eventually made the effort and went to the FNB branch mid August and was assisted by a very helpful consultant who informed me of this problem and told me she would get this resolved on my behalf. I have since had calls from the bank regarding this with various reasons as to why the fees were high. The account has been rectified and suddenly I am notified that the fees are now corrected. I have been offered a settlement of 6 month overcharges which I have declined as this is not anywhere near the amounts I have been charged.

At this point I am very unhappy with the outcome and have nothing nice to say about FNB and will never be one of their customers again.