FNB - Robbing us blind, authorizing ******* debits and charging us for it.

I am an FNB customer for the 16 years now. I am experiencing extremely bad service from this Bank now of late, hackers are able to debit my account without my authorization. FNB no longer sends an SMS alerting you of this anymore, they turn a blind eye. When I try to reverse and stop the debit, I get a technical error online and via the app. When I call FNB to reverse and stop these ******* and unauthorized debits, they further charge me R70 for a mistake on their part. Managers are never available to assist customers online, their consultants are unable to answer any of my question. I am beyond gatvol with this bank, my money is not safe. I am switching to Capitec where I will not experience this treatment.