FNB ******s

I was at the Germiston Mall (Golden Walk) ATM to Withdraw when the ATM machines suddenly shut down before it could even give me my money, i went inside the bank to explain my situation and i was told to wait at the ATM until the machine switches back on, i waited for over an hour and nothing happened. i went back inside and told them and they couldnt be of assistance whatsoever, but instead they suggested i received the money. when i asked what is supposed to happen when the same thing happens and the branch is closed, the response i got was very disappointing and no one seemed to care as i walked out of that bank without my money. i feel ****** and disappointed. i banked with you because i trusted you, but if we are going to be ****** by your machines as well then this is a problem. right now im left with no cent because your ATM ****** me and the people hired to assist us in such instances were as good as useless.