FNB ****** me of my black friday sale item after confirming order.

I use to love using FNB services. I have been using FNB since my schooling days. The one time I actually needed help though, sadly FNB did not help me.

I ordered a NINTENDO SWITCH CONSOLE + LABO ROBOT KIT + LABO VARIETY KIT for R317 per month for 24 months on the black friday sale on the 30th of November 2019 (saturday). Everything looked good and I got a reference number for tracking on email as well as a sms for confirmation on my cellphone

That tuesday (3rd of December), I tried calling the courier on *** (which was given to me on the confirmation email for the product by FNB) and this number simply did not work. However I did not stop there, I called FNB as well. Eventually getting to someone who told me just to wait until I get a call from the courier.

Wednesday morning arrives and I get an sms saying that my order has been cancelled. I was absolutely shocked by this, I then called FNB numerous times to find out what was happening. Apparently they tried calling me on a number I had years ago. This is extremely odd, I have no idea how or why this happened because I entered my correct number on the application and my FNB profile has my updated number for a very long time now. I even received the confirmation and cancellation sms on the correct number.

On the email to FNB they told me they sent me a couple sms’s and I should of called the number on the sms. But I have proof that none of those sms’s came to the number I listed on my application. I was left in the dark the entire time.

This device is no longer listed in the FNB store at that point and there was no way of ordering one again. I was looking forward to this device, I am extremely disappointed, FNB refuses to rectify this mistake. After numerous calls and emails, no one seemed to even care that I tried everything possible in my power and it was definitely not my fault.