FNB ****** me

Firstly on the 5th of October I went to FNB atm to withdraw money and my card get swollowed by the machine and about 2 mins later R300 was withdrawn from my account at a different ATM which was definitely not me. So I cancel my card and go to the nearest FNB branch with is the one in the Natal Building on West Street Central Durban. The guys assists me in filling out a form and tells me that the money might be refunded into my account within 7 days which has not been done and now I'm being told that I initially filled out the incorrect form which is unconvincing me due to the fact that they made me take a loan with them in the mean time which I did not want but needed because I had bills to pay and today I went back and spoke to Ashika one of the guys in the ***** department and she was no help at all she just gave me another form to fill out and I am really not happy with fnbs service and really considering taking my business somewhere else and I would appreciate it if I could get my money back.