FNB RMB all talk no action

As a previous Private Banking client I had no idea of the level of shocking service (lack thereof) FNB provides. I moved to normal banking as the PB rates where ridiculous. So began my heinous trip down the road of no service. I'm trying to get Travel Insurance on international flights booked with my FNB credit card. This has proved an impossible task. I have sent messages, tweeted, emailed, tried every form of contact available. All to no avail. I'm appalled at the lack of integrity shown by a bank that claims the values it does. Beyond disappointed. If you are considering changing your current bank to FNB or RMB just.dont. do .it. All talk no action.