FNB / RMB - a *****.

I been a customer with FNB for a decade, and in the FNB / RMB Private Banking / Private Wealth suite for half that time. I could write a book on all of the complaints that I have with the banking institution itself, and all of the struggles I have had in this time, but suffice to say the summary is as follows: 1.) Private Banking is a myth and a marketing slogan, the customer service and support is simply shocking. 2.) The banking staff are poorly trained, under empowered, inexperienced, and often grossly unprofessional. 3.) The services promised are not delivered on, and are confirmed by the staff to be catchy marketing . 4.) The rewards program [eBucks] is a *****, points are often not granted / awarded, tier requirements are not transparent, and the rules the bank itself puts in place are not met. 5.) The benefits that are advertised are simply false - Slow Lounge no longer exists as an example yet it is the single largest selling point of the rewards program.

From the above it is clear to me that FNB / RMB go out of their way to market, sell and promote features, services and rewards schemes that they simply do not offer. Given that it can be assumed the bank charges one pays are largely based on the service, features and rewards given, it bewilders me that FNB / RMB are able to charge ANY amount for their banking suites much less a premium one.

Well done FNB / RMB for being the best bank in SA.... at marketing all the things your customers want and need [and charging them for it], but delivering NONE of it.