FNB RIVONIA *********** AND TAKING ADVANTAGE OF CUSTOMERS

<p>I HAD A PLATINUM FNB ACCOUNT AND DECIDED TO OPEN ANOTHER ONE AS I HAD DEBIT ORDERS COMING THROUGH. I THEN WENT TO FNB BRANCH IN RIVONIA TO CLOSE THE OLD ONE SEEING THAT I HAD ANOTHER ONE AND IT HAD 350 IN CHARGES LEFT AND THE LADY TRANSFERRED FROM MY OLD ONE TO THE NEW ONE SO THEY CAN CLOSE THE OLD ONE. I SIGNED SOME DOCUMENT AND LEFT. AT THE TIME OF VISITING I WAS PREGNANT AND HEAVILY PREGNANT WHEN I REALISED THAT THEY HAD NOT CLOSED IT AND THE ACCOUNT WAS ACCUMULATING CHARGES. I THEN LOGGED A COMPLAINT AND FNB RIVONIA KEPT CALLING ME TO VERIFY MY SIDE OF THE STORY AND TRY TO RESOLVE THE PROBLEM. I GAVE BIRTH AND CONTACTED FNB RIVONIA AND WAS GIVEN A RUN ARROUND AND NOW THE ACCOUNT HAS ACCUMALED ALMOST 3K IN BANK CHARGES AND NO ONE IN FNB RIVONIA IS ASSISING IN THIS MATTER AND THIS IS MONEY THAT I DO NOT HAVE. SO WHO EXACLTY IS TO BLAME HERE??? I NEED THAT ACCOUNT CLOSED AS I CANNOT AFFORD TO HAVE SOME SILLY DEBT BECAUSE I KNOW FOR A FACT THAT I CLOSED THE ACCOUNT. I NEED THAT ACCOUNT CLOSED AND I HAVE NO IDEA WHO IS GOING TO PAY FOR THAT MONEY AS I AM NOT LIABLE BECAUSE I CLOSED THE ACCOUNT.</p>