FNB Rivonia bad service

I was at the Rivonia branch in Sandton on the 13th November due to two things which i was not helped for both.

I have getting messages about my business account that some FICA documents missing and finally got a time to get there.Fisrtly the tellers are so incompitant that when you talk about anything about the business you have to tell them what to as they dont have an idea what you talking about,previously when i opened the trust account the teller did not even know what is a trust account had to explain where supervisor was called(Zimbambweni guy)who also just doesn't know about a trust only when the lady manager was called thats when i was finally helped.

Anyway going back to my point being the emails about FICA documents missing. The guy who was helping me said on his system all is fine,I had to force him to phone head office which was also not much help,At first the lady on the phone said she *thinks* its because company shares not splitted and i asked again,she thinks?answer was yes if you want me to call again I will call.

Second call,another person who said yes some documents missing but not sure which documents. I left the bank in anger as i was not helped and keep getting emails about my account to be closed for missing documents which no one knows or can tell which documents.

On my way outside i used the bank line to call the call center myself,worse than it was inside,coloured lady kept on telling if I dont know my address he will not help me,I asked her to hold on while checking business addres when i got back she said i will transfer you to someone else.My call was transferred and dropped,I was so surprised that FNB has become the worse bank in SA different from my years ago experience.

Secondly as stated before the tellers know nothing about business account .I needed a letter for estate agency confirming the struts account has been opened,same story.No one knows what am taking about,The suppose Supervisor guy just said mam we don't know what you talking about.

I keep getting emails still that my account will be closed and no letter for estate agency.