PS
Patience S

1 reviews | Active since Oct 2019

30 Oct 2019, 18:37

#FNB RIVERSIDE BANK WORSE BRANCH, DON'T USE ATM DEPOSIT

I hand the most disastrous service at FNB RIVERSIDE NELSPRUIT. The worst bank ever. I been with FNB for close to 20 years , today I just wanted to cancel the account. I went to deposit money on the fnb atm and it just went out of order before it processed my deposit and , the incompetency in that beanch is beyond belief. They were not able to refund my money instead they promise to call security to remove me if I didn't leave The regional manager work with such arrogance on the phone I hated being an fnb customer. As for the manager I'm beyond livid from her response, she knew that the ATM is not working yet she send the security guard by the atm to remove the out of order sign knowing he is not even the technician who I believe is the person who is suppose to remove the out of order sign after ensuring the ATM Is now working. FNB has become the worse bank in South Africa we just paying for Kaak services. I want money from FNB RIVERSIDE branch

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2019, 08:28
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

*** 

PS
Patience S's update31 Oct 2019, 12:50
Reviewer Update
FNB RIVERSIDE BRANCH NELSPRUIT stole my money yet I am given a run around having to call them to find out when am I getting my money back and no one is willing to answer me. #FNB RIVERSIDE BRANCH NELSPRUIT I want my money you said 7am this money it would be credited now it's almost 1pm still no money in my account.