FNB RISK unanswered calls and emails.

FNB has deteriorated very badly.

I am often very busy to complain and don't prefer doing it on Hellopeter, but I am convinced FNB service levels have dropped significantly. It's as if they ABSOLUTELY don't care about taking phone calls or resolving client queries.

I was applying for something and Londiwe at FNB told me I am Risk Category 3.

She tells me I should contact the Debt Review Center. After a while, I managed to talk to someone at the Debt Review department, and they tell me I should conduct the Loans Department as I am not under Debt Review.

I contact the Loans Department, and they explain that my credit card was not foreclosed but I settled it, and I should explain this to the Risk Department.

The Loans department also says I should tell the Risk Department that I had been given a 10% settlement discount and my debt had NOT been written off.

They Loans Department and Debt Review Departments say they can't help me, I should call the Risk Department to assist.

I call the Risk Department on 3 different occasions, from morning to this afternoon, and it has been ringing answered for about 15 minutes on each occasion. No one answers phone calls or emails in the Risk department.

I wanted to at least know if my application was rejected or not, to know if the Risk Department had not updated their system, OR to find out if they had made an error in my profile risk rating?