Fnb risk management must do their job

Ooh My God FNB i even give up imagine being blacklisted with R550 because they fail to do their job. ***** risk management and the anaylist of fnb they failing to help me with the hold on my account while they see proofs of payment from the people who i refunded them i wanda what they think they will gain or maybe its their job to do so...i dont have any problem with that but allow my debit orders to debit im not desperate with the money but my debit orders..Private client bankers have tried to help me with understand and i adore them for that.