FNB RISK 2 ACCOUNT

I have always enjoyed my experience with FNB, I have never had a problem with them until today. I tried to apply for FNBConnect, only to find out that my account is on a Risk 2 Factor (What does that even mean??).

I have phoned over a R100 worth of airtime only to be cut off the whole time or not receive any answers... They only said it might have been if my account was in the minus or if I have missed payments which I haven't. They can not give me a reason for why my account is a RISK TWO????

PLEASE ASSIST FNB?

How many emails and calls do I eventually have to log to get an answer for why my account is A RISK TWO ACCOUNT? I pay all my accounts on time, I don't understand?

Would be appreciated if someone could get back to me regarding this.