1 reviews | Active since Oct 2018
FNB ripping us off
Why is FNB ripping us off. My debit orders had to run on 1st of the month. I was short by R500 and had enough for other debits but they decided to return all my 5 debits and then charge me R500 for those debits instead of paying for the debits that could run. You are basically ******* now and taking our money when it's not necessary. Tried calling your center but waited 20 minutes without any one answering.
Good day Thobeka Gumede,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thobeka Gumede,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)