MvdH
Megan van der Helm

1 reviews | Active since Apr 2010

24 Jun 2022, 14:04

FNB Ripping people off #EXCESS Fee

#EXCESS Fee.

I swiped for Petrol, had money in my account at the time and now FNB is charging me an #EXCESS fee for R180.00 because I cant honour the payment a couple of days later.

When calling FNB they say its because the petrol station only put the payment through later, THIS IS NOT MY PROBLEM - I had money in my account at the time of purchase, the money should have been allocated and taken off my account.

I was put through to someone to assist me, waited for 20 minutes with NO assistance and NO reference number given.

I would like my money back as this is a ****!

0
Replies (3)
MvdH
Megan van der Helm's update27 Jun 2022, 11:00
Reviewer Update
Hello Complaints team

I have checked my account this morning and you have actually taken the #Excess Fee off my account TWICE! I have been refunded for one amount but not the other?

I would like my money back please.
MvdH
Megan van der Helm's update06 Jul 2022, 14:37
Reviewer Update
STILL No refund on the second amount taken off my account!!! Called in and still no response.
MvdH
Megan van der Helm's update15 Jul 2022, 08:35
Reviewer Update
AND STILL I WAIT FOR THE SECOND AMOUNT OF R180.00 TO BE PAID BACK TO ME!!!! TERRIBLE SERVICE!!!