HM
Happy Mthembu-Nzima

1 reviews | Active since Feb 2015

11 Feb 2015, 12:47

FNB *********** their own customers

Am so frustrated with FNB , I went to do loan application .I sign quote and same day I receive sms that loan was declined of which was okey with me . 4DAYS after I received another sms that money will be paid onto my account . I phoned & email consultant same time I told her to cancel it coz they told me declined and I made other arrangements.<br> But they still carried on and put money on my account against my Will hence no one that called to tell me they have decided to give me money or to ask if I still need money .<br> I went to the branch I was told I can pay that loan back of which I did but with extra R1140.00 for initiation fee . <br> I refuse to pay that fee because that money was paid to my account without any notification from anyone that they had change from DECLINED .<br> <br> All they saying now is since money was paid to me am reliable for initiation fee. Am so upset because no one EVER called me after declined , they took it upon themselves to PAY ME and NOW am reliable for SOME FEE . It very unfair for FNB to treat their own customers this way cos it their fault to put money on my account after DECLINED !!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2015, 13:09
Official
Hello ThandozaniSOLLY,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 622179.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)