1 reviews | Active since Sept 2012
FNB *********** clients with bank fees
Yesterday yet another R110 was taken from my account as for another unpaid items fee when there was money in my account at the time of transaction. As a customer I do take responsibility for my my expenditures and do control them with any means I have at my disposal, however it it should not be a customer's responsibility and accountability for when a merchant chooses to bank their transactions in an untimely fashion, and I certainly refuse to pay for these unpaid items fees, as this should be a matter that banks should address between themselves on when a merchant that banks with another bank decides to bank their transactions. And merchants should be educated enough on when to bank in a timely fashion in order to avoid these types of charges incurring on unsuspecting client's accounts.
I expect a full reversal of the total of R1100 for previous fees + R110 That was taken yesterday from my account as well. I am totally appalled and disgusted by this method of robbing their client's in broad daylight. I have been a client with FNB for many years now but starting to doubt the bank now.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
