Fnb *********** clients
<p>I have just checked my balance for Premier cheque account and found that I have been charged for Items paid no funds, which I really don't understand what it means because according to my understanding I can not make a purchase and it succeed if I do not have any funds on my account. Can I have an explanation of this because I fail to understand how come I can be charged so much money that obviously result on a negative impact on my account. </p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day Ms Xulu
Thank you for your recent communication with FNB. I acknowledge receipt of your complaint.
Please note that the items paid were honoring fees for the transactions that took place on your premier cheque account on the 20/06/2017. Your account went into excess on the 17/06/2017 when your monthly fees went off, however a reversal request has been logged for the fees, please note that this is not guaranteed but will be motivated for.
Regards,
Bonolo Pelesa
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This is a response I got. And as I responded to it with no reply, I would like to get the details of the so called transaction I made on the 20/06/2017. Cause as far as I know I never used my card that day as my card already had a negative balance. So how can I make a purchase with a card having a negative balance. Anyway, your consultant must send me those details. Thanks
Good Day Ms Xulu
Thank you for your recent communication with FNB. I acknowledge receipt of your complaint.
Please note that the items paid were honoring fees for the transactions that took place on your premier cheque account on the 20/06/2017. Your account went into excess on the 17/06/2017 when your monthly fees went off, however a reversal request has been logged for the fees, please note that this is not guaranteed but will be motivated for.
Regards,
Bonolo Pelesa
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html
If you are unable to access the Disclaimer, send a blank e-mail to
This is a response I got. And as I responded to it with no reply, I would like to get the details of the so called transaction I made on the 20/06/2017. Cause as far as I know I never used my card that day as my card already had a negative balance. So how can I make a purchase with a card having a negative balance. Anyway, your consultant must send me those details. Thanks
Can I please have a reply from FNB? Or this is your way of showing you do not care about our complains?
Can I please have a reply from FNB? Or this is your way of showing you do not care about our complains?