FNB ripping me off

FNB have failed to downgrade my account for almost three months now after I had requested that be done because I will no longer have any funds in that account. I have lodged three complaunts internally and would receive a call and a promise to sort out the matter and give feed back but ultimately nothing would get done. They only downgraded it to gold and I expressly adked for a normal day to day non package savings account. They then proceeded to bill me for the package and now are adding R10 worth of bank charges for what I dont know, so the account is going up every day, is on the wrong package and even though I havent utilized it in almost 3 months. FNB your customer service is poor and I am not the only one complaining about this very same issue. Also please dont bother calling me just sort out this mess and there is a long enough trail of my complaints internally, not interested in fruitless calls.