nS
netto S

1 reviews | Active since Feb 2010

05 Apr 2016, 18:49

FNB RIPPING ME OFF

FNB PREMIER<br> FNB IS PATHETIC BANK THE CONSULTANT ARE PATHETIC AND THEY DON'T KNOW ANYTHING ABOUT CUSTOMER SERVICE, I HAVE SENT THE PREMIER BANKING COUNTLESS EMAILS EVEN RBJACOBS@FNB STILL TO DATE NO RESPONSE FROM FNB, ALL THEY DO IS SEND YOU AUTOMATED RESPONSES WITH REF NUMBER. THIS BANK IS PATHETIC,WHEN EVER I LISTEN TO THEIR RADIO ADS ABOUT HOW GOOD THEIR PREMIER BANKING IS THAT YOU AROUND THE CLOCK SERVICE, THAT IS ONE THING I HAVE NEVER EXPERIENCED, THEY JUST IGNORE ALL MY EMAILS AND COMPLAINTS, BECUASE I AM JUST ANOTHER STUPID UNEDUCATED BL@CKMAN MAKING THEM RICH AND I DONT KNOW ANYTHING ABOUT BANKING AND MY RIGHTS AS A CLIENT. I HAVE TO SAY THE PREMIER DEPARTMENT HAVE NO CUSTOMER SERVICE WHEN INVOLVES BL@CK PEOPLE, I JUST GET IGNORED. <br> <br> FNB HOUSING IS JUST AS BAD THEY HAVE JUST SEND ME A STATEMENT THAT IS NOT ON A FNB LETTER HEAD I THOUGHT THIS IS A LEGAL DOCUMENT BUT MINE WAS SENT TO ON JUST PAPER THE PAPER DID NOT EVEN HAVE A FNB LOGO THAT IS WHAT FNB THINKS OF ME. I REQUESTED FOR FNB HOUSING TO GIVE ME STATEMENT OF ALL THE EXTRA PAYMENT I HAVE MADE THUS FAR WHICH THEY HAVE FAILED TO DO SO, I REALLY HATE THIS BANK<br> I WILL BE CLOSING MY PREMIER ACCOUNT AND MOVING MY BOND

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2016, 08:06
Official
Hello nettosmit,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 900100.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)