Fnb ripping me off

<p>Fnb is charging me for the services but have revoked the benefits thereof.i am being charged the bank charges of private client but my benefits have been revoked. I therefore went to the branch to get my account downgraded. The consultant informed me that he cannot downgrade but he will escalate the issue to my supposedly banker. I was informed that the issue will be resolved the following day. It's been a week and no one from the bank phoned me and the account is still not downgraded. Fnb please down grade my account </p>