FNB Ripping Customers off.

I am writing this review in the hope that FNB will not **** another citizen.

I had moved from a gold Cheque Account to a Premier Cheque account on the 17th March, this was on the spousal pricing option as well as the bundle option due to me having a credit card and cheque card. On the 7th of May, I had noticed that the account fee had gone off both my credit card as well as my cheque card. So via the secure chat, I queried this. I was informed by the consultant that this was an error and he sees that I am on the bundle option and will, therefore, submit a request to have the fees for my credit card reversed. A Case number was generated for this.

This morning I do a follow up as the fees were not yet reversed and I have now moved over to a Private client. The feedback I received was that I am not on the bundle pricing. I was also told that perhaps only my Credit card was upgraded to the premier and not my cheque account. How is this possible? I had received both Premier cards and both accounts showed as Premier even the consultant who did the upgrade on the 17th March confirmed it was a bundle option.

I have screenshots confirming I was on the bundle pricing.

FNB is just ripping people off in terms of Account Fees.